JOB VACANCY: Sales Administrator

Sales Administrator – Ghana

Company: AZA Finance

Type: Full-time

Qualification: BA/BSc/HND

Location: Accra

Job Field: Sales / Marketing / Retail / Business Development

Job Summary:

The Sales Administrator will be responsible for assisting the Sales Organization in managing existing client accounts. The role involves providing ongoing day-to-day service, simplifying documentation requirements, answering client queries, and providing post-transaction support. The Sales Administrator will play a critical role in the transaction journey, helping to navigate AZA Finance’s internal teams and processes. The ideal candidate should have relevant experience and skills and be passionate about building a customer-centric culture at AZA Finance. This role is based in Accra, Ghana.

Responsibilities:

• Set high standards for client support and customer satisfaction.
• Act as a liaison between AZA Finance and clients in the Transaction Journey.
• Collaborate with internal stakeholders (Compliance, Legal, Payments, Product, and Treasury) to support the Sales & Account Management team.
• Provide feedback to improve the customer transaction journey.
• Act within defined SLAs to maintain high standards and timely responses to clients.
• Anticipate client requirements and requests proactively.
• Maintain clear and up-to-date records of client transactions within all systems.
• Adhere to internal SOPs and compliance standards.
• Identify and fix inefficiencies in current workflows and processes.
• Display a high level of emotional intelligence and step into a leadership role when required.

Activities:

• Develop and achieve quarterly, monthly, and weekly plans with specific, measurable goals.
• Collaborate with Account Management to complete transaction requests on time.
• Kick off the transaction process with clients, explaining the process and documentation requirements.
• Assist clients with inputting transactions on the front-end website.
• Complete initial checks of documents submitted to ensure they meet the basic requirements set out by AZA Finance’s Compliance team.
• Collaborate with the Compliance team to collect required documents from clients and ensure transaction approval is completed in a timely manner.
• Collaborate with the Payments team to coordinate payout on behalf of clients.
• Ensure full completion of trades by sharing PoPs (Proof of Payments) with the client.
• Coordinate with Product & Customer Service teams to overcome technical issues blocking clients from creating or completing transactions.
• Provide post-transaction support (non-receipt of funds, tracer requests, following up on incomplete payments).
• Ensure timely completion of trades within defined SLAs.

Requirements:

• A minimum of 3 years of relevant experience.
• Strong attention to detail.
• Fast learner who can quickly pick up new systems and processes.
• Ability to understand and promote a customer-centric vision at AZA.
• Persistent and goal-oriented with a mindset to get the job done.
• Excellent interpersonal, communication (written and oral), and listening skills.
• Experience in Advanced MS Office, Google Suite Tools, and CRM software.
• Creative problem solver with the ability to work independently with minimal guidance.
• Excellent organizational skills and structure to ensure nothing falls through the cracks.
• Willingness to do whatever needs to be done to get the job done.
• Passionate about AZA’s mission to develop innovative digital payment and treasury management solutions to help businesses scale in frontier markets.
• Based in Ghana.

Benefits:

• Competitive salary and benefits package.
• Global/regional network/exposure in the FinTech/Blockchain industry.
• Opportunity to work for one of the hottest, fastest scaling startups in Africa.
• Casual work environment.
• Great work-life balance.
• Valuing autonomy.
• Opportunity for growth for all employees.
• Opportunity to work hard and play hard.

AZA is an equal opportunity employer and considers all qualified applicants for employment without discrimination based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation, or disability.

Method of Application