JOB VACANCY: Customer Service Representative

JOB VACANCY: Chief Examiners - NTC

Customer Service Representative

A well-respected Accra-based company seeks a Customer Service Representative to join their team. The ideal candidate should possess excellent communication and interpersonal skills, be customer-focused, and able to work in a team environment.

A Customer Service Representative, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Metro Lens

Location: Accra

Job Type: Full Time

Closing Date: 30 March, 2023

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualification Required & Experience
Requirements and skills
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• University Degree

How To Apply For The Job
Interested candidate should send their CVs to:

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